AI Automation
AI Chat Automation.
24/7 AI-powered customer support and lead qualification bot.
TradeSmart India
TradeSmart India, a growing fintech platform, was struggling to handle the volume of customer queries and lead inquiries coming through their website and WhatsApp. We deployed a custom AI chatbot that handles customer support, qualifies leads, and escalates complex issues to human agents — all around the clock.
The Challenge
The support team was overwhelmed with 500+ daily queries, 70% of which were repetitive questions about account setup, pricing, and basic troubleshooting. Response times averaged 4 hours, and potential leads were going cold before anyone could follow up.
Our Solution
We trained a custom AI agent on TradeSmart's knowledge base, FAQs, and product documentation. The bot handles first-level support instantly, qualifies leads with a conversational flow, and seamlessly hands off complex issues to human agents with full conversation context. It operates on both the website and WhatsApp.
Key Features.
The core capabilities we built into this solution.
Custom AI trained on business data
WhatsApp and website integration
Intelligent lead qualification flow
Seamless human handoff with context
Multi-language support (Hindi & English)
Conversation analytics dashboard
Auto-escalation for complex issues
CRM integration for lead tracking
The Results.
Measurable outcomes that demonstrate real impact.
Queries Automated
Response Time
Lead Conversion
Tech Stack.
Technologies used to build this solution.
“The AI bot handles most of our queries instantly. Our team now focuses on high-value conversations while the bot qualifies and nurtures leads 24/7.”
Amit Verma
CEO, TradeSmart India
More Work.
Explore more projects from our portfolio.
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